The Google IT Support Professional Certificate: All You Need to Know

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Learn how the Google IT Support certificate will help you get started in the IT field.

The Google IT Support Professional Certificate is a good way to start a career in IT. No previous experience or IT expertise is needed for the credential program, which was created by Google and is available via Coursera. It’s intended to equip students with the skills they’ll need for an entry-level IT role. The credential program covers topics such as device construction and operating system installation, system management and stability, networking, and troubleshooting.

Developing a programmer as a member of a team In the workplace of a software corporation, website architecture and scripting tools are in use.

The software is part of Google’s Grow with Google project, which aims to increase career training opportunities. After its inception in 2018, the initiative has attracted over 400,000 participants from around the world. The Google IT Support Professional Certificate can be seen as a stepping stone into the IT industry since it requires no prior training or qualifications and has a low monthly subscription fee.

There’s No Better Time Than Now to Start a Career in IT Support

At the present, there are hundreds of thousands of IT support positions available that are simply waiting for qualified individuals to fill them.

Indeed, according to Google, there were over 86,500 available entry-level IT support positions in the United States alone in 2020, with employment in this sector expected to increase by 8% between 2019 and 2029.

This is quicker than the national average for all professions.

Furthermore, the need for IT experts is not restricted to a single industry. Technology is used by businesses, non-profits, educational districts, and government agencies.

As you would expect, this generates a significant demand.

IT assistance is required by almost every business whose workers use computers.

IT assistance allows workers to focus on what they’re hired to do: develop the company, rather than tinkering with malfunctioning gear or dealing with a software breakdown.

As a consequence of this demand, even entry-level IT positions often pay an average of $50,800 a year, with significant room for advancement.

When we put all of the data together, it’s clear: If you want to start a career in IT, you’re heading in the right path.

What Is the Aim of the Google IT Support Professional Certificate, and Who Should Get It?

IT help is an area with a lot of room for advancement and a lot of money. According to the Bureau of Labor Statistics, the median annual income in 2019 was around $55,000, relative to a median annual wage of around $40,000 for all jobs.

“In six months, the Google IT Support Professional Certificate trains learners for an entry-level IT support role,” says Betty Vandenbosch, Coursera’s chief content officer. The course, which is billed as a “launchpad to an IT career,” includes basic IT skills such as troubleshooting, networking, operating systems, and system management. It also aids students in their preparation for the CompTIA A+ tests, which are the industry-standard qualification for IT professionals, according to her.

By achieving both, you can receive a dual credential.

After its inception in 2018, the credential program has aided historically underrepresented communities in tech in their preparation for entry-level IT support positions, according to Vandenbosch. Fifty-eight percent of students in the United States identify as Black, Latino, female, or a veteran; more than 60% lack a college diploma; and 45 percent make less than $30,000 per year.
“The IT help certificate is a stackable credential,” Vandenbosch explains, “meaning it is accepted by some degree programs, such as the University of London Bachelor of Computer Science, a fully online curriculum on Coursera.”

“Learners will complete the Google IT curriculum, find secure jobs, and then obtain a degree, which also helps them advance in their field,” she says, describing a path that she believes is beneficial to students.

According to Leroy Ware, co-founder and CTO of Knack.io, a customized work board for engineers, “Once someone finishes the program, Google also encourages introductions with a variety of employers who accept the certificate.”

The credential is a stepping stone, according to him, and you can receive further certifications to progress your career. “Someone who takes the IT support course, for example, might start working in IT support while also pursuing one of the Google Cloud certifications,certification programs,” Ware says.

The Google IT Support Professional Certificate Material: An Overview


The Google IT Support Professional Certificate program is available entirely online and consists of five courses with video tutorials, quizzes, and hands-on labs. It’s also accessible at over a hundred community colleges throughout the United States.

“Learners can access course materials via desktop or tablet at any time,” says Vandenbosch. “In reality, roughly half of all Coursera users accessed the platform via mobile in the previous year.”

After a seven-day free trial, the Google IT Support Professional Certificate on Coursera costs $49 per month. The Google IT Support Professional Certificate costs about $294 if you complete all five courses in six months.

On a course-by-course basis, financial assistance is available through the connection on the course’s homepage. If your application is accepted, you will receive an email notification and will be automatically enrolled in the course.

Technical Support Fundamentals (Course 1)


You’ll get an outline of the service in the first course of the Google IT Support Professional Certificate. Learners will be introduced to the world of information technology and its many aspects, such as computer hardware and software, the internet, troubleshooting, and customer support.

You’ll be able to explain the inner workings of the internet, how the binary system functions, and how to construct a machine from the ground up, and how to select and configure an operating system, after you’ve completed the course. You’ll hear about programs and how machines build and use them, as well as traditional problem-solving techniques used by IT pros.

It contains 99 animations, 23 readings, and 22 quizzes and is expected to take 21 hours to complete over six weeks.

Course 2: Computer Networking Bits and Bytes


From current networking fundamentals and protocols to the cloud and its implementations, this course offers students an outline of computer networking.

The five-layer architecture of computer networks, common transmission control protocol/internet protocol networking protocols, various network systems, and network troubleshooting methods and techniques will all be covered. You’ll learn about cloud computing and storage as well.

The course is designed to be completed in six weeks, with five to six hours of learning time every week for a total of 34 hours of learning time. There are 96 animations, 22 readings, and 34 quizzes in this course.

Operating Systems and You: Being a Power User (Course 3)

The Google IT Support Technical Certificate program’s third course delves further into operating systems and the essential activities that IT experts conduct on them, such as software management and hardware configuration.

You’ll discover how machine systems operate and how to handle them. You’ll also be able to set up accounts, classes, and permissions, as well as disk partitions and file systems, after you’ve completed the course. You’ll troubleshoot basic IT issues using device logs and remote link software.

You’ll also learn how to manage Windows and Linux file systems using a graphical user interface and a command-line parser, as well as how to install, customize, and uninstall applications from these operating systems.

The course is designed to be completed in six weeks, with four to seven hours of learning time every week for a total of 35 hours of learning time. There are 112 animations, 51 readings, 26 quizzes, and hands-on instruction in this course.

System Administration and IT Infrastructure Services (Course 4)

Via device management, this course teaches students how to operate on many machines rather than just one. It connects big and small businesses to the multiuser environment and infrastructure facilities. Learners gain a better understanding of the cloud, and how to set up cloud systems and manage cloud services.

You’ll be able to administer and customize servers, as well as control hardware, user records, and productivity with business resources, by the end of the course. You’ll also learn how to restore an organization’s IT infrastructure in the event of a catastrophe.

The course will take six weeks to complete, with 31 hours of study time and a 14-minute final project. There are 90 animations, 36 readings, 35 quizzes, and a final project included.

IT Security: Defending Against the Digital Dark Arts (Course 5)


The Google IT Support Professional Certificate program’s final course introduces various computer machine threats and how to protect against them.

It gives an overview of encryption algorithms and how they can protect records. You’ll also hear about the “three A’s of information security,” which include authentication, authorization, and accounting, as well as a variety of network security options, such as firewalls and Wi-Fi encryption.

Finally, participants can understand how each component fits into a multilayered, in-depth protection architecture.

At the end of the course, you’ll be able to tell the difference between authentication and authorization, as well as recognize various authentication systems and forms. You’ll also learn how encryption algorithms and strategies operate, as well as how to recognize their advantages and drawbacks. You’ll be able to assess possible risks and make recommendations for reducing them. You’ll also be able to assist others in further understanding security principles and ensuring their own safety.

The course is designed to be completed in six weeks, with three to seven hours of learning time every week for a total of 29 hours of learning time. It includes 74 videos, 37 readings and 29 quizzes.

FAQs about the Google IT Support Professional Certificate

The Google IT Support Professional Certificate: All You Need to Know


What is the best way to prepare for the Certificate Course?


There are no prerequisites or previous qualification criteria for the Google IT Support Professional Certificate. “The curriculum is tailored for learners with no previous training or a degree to go from beginner to job-ready in six months,” says Vandenbosch.

What is the time frame for receiving the certificate?

The course is planned to be completed in three to six months if you commit to studying for about five hours a week. According to Vandenbosch, the amount of time students devote to the course materials determines how quickly they finish the course.

According to a 2020 Coursera survey of online learners, those who spend more time studying and analyzing videos rather than skimming through the material complete more courses. The majority of learners who completed their course did so in 40- to 60-minute learning blocks in one to five learning sessions a week, according to the study, though regular learning sessions were also beneficial.

“With that in mind, we suggest that learners take advantage of a completely online program’s agile speed to ensure that they grasp foundational principles before progressing,” Vandenbosch notes.

Is It Worth It to Have a Google IT Support Professional Certificate?


If you want to use the credential to get a job in IT services, it could be a good investment. Certificate holders will share their details with employers recruiting entry-level IT talent, such as Hulu, Infosys, Intel, and Walmart, as part of the program’s work support.

The Google IT Support Professional Certificate can also be beneficial to students who are not yet ready to begin their careers. Since the program is accredited by the American Council on Education, students can earn 12 college credits, or the equivalent to four associate degree-level courses, according to Vandenbosch.

Ware emphasizes that the Google IT Support Professional Certificate is just a starting point. Certificate holders can add cloud-based certificates as soon as possible, such as the Google Associate Cloud Engineer certificate, which includes six months of cloud work experience and can be supplemented by higher-level Google certifications. You should also look at Amazon Web Services certifications.

Earning further certifications will boost your earning potential and expand your career options, he claims.

In January 2020, Google introduced a follow-up initiative for the IT support credential, called the Google IT Automation with Python Professional Certificate, to offer beginner-level training in Python, in acknowledgment of IT support as a career direction rather than just a task. The firm has launched a new set of project management, data analytics, and customer interface design credentials in early 2020.

Are IT support skills in high demand, and what are the prospects for a career in this field?

Over the last decade, there has been an increase in the market for technical skills. According to a 2017 Brookings Institution survey, employment in high-level digital content more than tripled from 2002 to 2016. According to the think tank’s report, digitization has also resulted in the creation of hundreds of new jobs, including solution architect, cloud services professional, and software developer. According to the survey, nearly one out of every three new positions produced since 2010 needed advanced digital skills.

Due to the COVID-19 pandemic, these developments are expected to accelerate, as employers announce greater digital penetration, resulting in increased demand for IT support skills.

According to industry group CompTIA, about 40% of businesses say they need staff with security expertise, and 38% say they need database/information processing skills. Thirty-six percent want jobs with PC support experience, 33 percent want computing and recovery experience, and 31 percent want networking experience.

All of this points to a bright future for IT service professionals. According to the Bureau of Labor Statistics, the position of computer support specialist will rise at an annual pace of 8% over the next decade, which is twice the average for all occupations. Between 2019 and 2029, it expects 67,300 new tech support specialist positions to be developed.

The Google IT Support Professional Certificate:
The Google IT Support Professional Certificate

Can This Certificate Assist Me in Landing a Job?


When asked, 80% of learners said it helped them progress their job quest or profession within six months, according to Vandenbosch. This is due in part to the Google recruiting consortium, which matches credential holders with companies looking for entry-level IT positions.

More than 50 national organizations have agreed to hiring Google IT credential holders for entry-level IT positions as part of the consortium. Walmart, T-Mobile, the Cleveland Clinic, Hulu, and, of course, Google are among the clients. However, whilst the consortium will bind you with prospective employers, you are not promised a job.

Many who have finished the program advise that you apply to other programs as well.

“In the tech room, certifications are certainly something companies look for before hiring,” Ware says. “For engineers, a new credential (one received during the last year or two) signifies a commitment to keeping current in their profession and investing in ongoing education and training.”

According to Ware, “a handful of certifications can have as much effect as a bachelor’s degree” based on the recruiting manager and career criteria, “since standard degrees tend to concentrate on theoretical topics and don’t generally yield expertise that can directly contribute to employee productivity.”

A bachelor’s degree is, of course, also needed. “B.S. in computer science or similar experience” is a phrase that many recruiting managers will use.

“Certs like (the) Google IT help cert, and particularly some of the higher cloud-focused ones, will give an applicant an advantage for employers who consider workforce experience as a means of education,” Ware says. According to him, the most well-known certifications are undoubtedly those from Google and Amazon Web Services, or AWS.

To impress recruiting managers and convert their resumes into marketing resources, Ware advises certificate holders to use unique Google-related keywords and services in their resume. “More critical than anything else for job applicants is that they take an inbound approach to career development, turning their resume into a lead generation tool rather than wasting time looking for and applying for jobs,” says Ware.

The Google IT Support Professional Certificate: All You Need to Know

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